Training Veterans for Internet Jobs

So I have been pondering a question for at least 3 years now and came to one conclusion: I don’t have the full answer. However, I do have an idea…

The Problem


Hundreds of thousands of willing to work, smart, go-getter, disabled veterans and veterans who are unemployed with potential record unemployment looming.

Vs.

An amazing online world, rich in technology, tools, and open knowledge, yet not organized to easily engage and train veterans to a quality paying job.

I have been looking over the rather weak offerings for education and training for veterans and disabled veterans. One Google search here.

The VA and DAV, although doing better than it used to, just isn’t up to today’s standards on 21st century technology and online access to quality knowledge for the masses (meaning training more than say 500 at a time or even thousands). Besides that, they are swamped. There are also lots and lots of hoops to have to jump through (I’ve been there). And all the major colleges just want to sign up a soldier for the full Monty (4 years) and suck out all their GI Bill monies.

(more…)

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Good customer service is hard to find…

But, it’s a double edged sword.

The other edge is – sometimes good customers are hard to find. I worked in the restaurant industry for many years back in the day and the video below (6min long) pretty much sums up how many waiters and waitresses feel on any given day from having to deal with less than stellar customers.

Note that there is some profanity flying around…

Pretty comical!

But I believe the video speaks to a larger issue of management and organization of business process. What put the waitress  (Kat Palardy) over the edge? Was it the leering guys or the indignant way the women customers engaged with her?

Probably not either of those reasons. You can put up with just about anything if you know someone has your back. I say her stress was, in fact, related to poor support from her co-workers and management.

So whats the lesson here?

Nurture your employees. Treat them like partners in your business. Think like Ernest  Shackleton (the famous explorer who survived for 19 months in Antarctica and saved all his men)  and your team will conquer any obstacle.

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This video was made by my cousins (one is the director, the other plays the main character) and the  last credit shows that the video was inspired by my sister (story telling only!).

The video is a bit cutoff due to my site design. Here is the direct link: http://www.youtube.com/watch?v=pxSgpOXaBuE

I would love to hear your comments!

Best, OD

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